Privacy Policy

Privacy Policy

  1. Introduction 

We take protection of your personal data extremely seriously and strictly adhere to the rules laid out by the latest data protection laws. The following policy provides an overview of how we ensure this protection and what kind of data is collected for what purpose. 

2. Collection of Personal Data 

Below we provide information about the collection of your personal data when using the Tom Street & Co. Solicitors website. Personal data is any data that can personally reference you, such as your name, email addresses and/or user interaction with the website. 

3. Data Security 

We employ technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are constantly scrutinised and revised. 

4. Collection of Personal Data for use of the website 

We use cookies to collect data for a third party tracking service (Google Analytics) where the data is made anonymous and processed only by the third party; it is not shared with anyone else. This data is purely used to improve our services and marketing moving forward. 

5. Data Retention Policy 

We collect your information to assess, manage, handle or refer (internally or externally) your potential case. As part of this, we may refer your personal and case details to internal consultants, external consultants and law firms on our panel, and external barristers only. We also retain your personal data to send you our Tom Street & Co. Solicitors marketing material. Such data will not be transferred to any other third parties unless this is specifically requested by you. 

We need to hold information about you for a number of reasons, for example, to allow us to contact you by email, telephone or letter. We may share contact details with other professionals who may need to be in contact with you (we can provide you with the details of solicitors/legal professionals who may deal with your case upon request). 

Any documentation that you upload to our CRM database via our secure link (following your initial enquiry) will also be subject to this privacy policy.

We need your DOB in order that we can make checks to verify your ID – this data will be shared with our solicitors/legal professionals only.

In addition, we may need to obtain from you information about your bank details in order that any payments, if appropriate, can be made to you. 

6. Where information is held 

Information about you may be held in a number of locations within Tom Street & Co Solicitors: 

Contact information will be held on our Google Apps database and our Client Relationship Management (CRM) system Infusionsoft by Keap and potentially our invoicing system, Freeagent. It is also stored on our websites databases (www.tribunalclaim.com and www.caseportal.co.uk) for a short period of time (3 days), in order to ensure your data is not lost whilst transferring to our CRM system, after which it is deleted. Such information may also be held within physical files stored at our offices. 

We also use various external call centre services which may store some of your data (your name, contact details and brief details of your case), on their internal systems. We can provide a list of these services on request.

Information relating to bank details is held within the banking applications we use and on any electronic device to which that information was sent. Such information is automatically deleted after use. 

7. Right to obtain information and revocation 

You have the right to request information from us at any time about your stored data and the purpose of its storage. If you have given consent for the use of your data you can withdraw this consent at any time and you have the right to request/demand that your information is deleted from our systems. All requests and enquiries for information about, or objections to, the processing or retention of your data should be sent by email to the address specified below. 

8. Deletion of information 

Tom Street & Co Solicitors automatically deletes information we no longer have use for. 

9. Additional information 

Your trust is important to us. That is why we will always be available to talk with you to answer any questions you have concerning the processing, retention or deletion of your data. If you have any questions that cannot be answered by this privacy policy, or if you wish to receive more detailed information about any topic within it, please contact the Data Protection Officer, Tom Street, at any time at mail@tomstreet.co.uk. 

10. Data protection officer

Our data protection officer’s contact details are:

Tom Street

mail@tomstreet.co.uk

Tom Street & Co Solicitors

Maidsgrove Farm

Frome

Somerset

BA11 2PY